About this role

The Company

An exciting opportunity to work with 1 of Australia’s fastest-growing and most sought-after hair care brands, with a consistent increase in growth and distribution worldwide. A hardworking and successful team and culture, the office environment is casual and comfortable. Bring your fur animal into the office to keep an eye on you as you work, or you can dress in activewear if that’s your choice. For our client, it’s all about productivity, upward trajectory, with the focus on personal and company success.

The Role

•Process customer orders in a fast-paced environment.
•Communicate with customers via email and chat.
•Help customers navigate the website and place orders online.
•Provide answers to questions about products, pricing and availability.
•Help resolve product returns, respond to shipping inquiries and answer order status questions.

The Requirements

To be considered for the position, you must have previous experience in an
online/written customer service role. In addition, you will have:

• A positive approach to customer service
• Excellent written communication and organisational skills
• Strong problem-solving skills
• The ability to work independently
• Comfortable working in a fast-paced environment

Apply online or contact Helen Kyriakou or Jimena Hurtado on 1300 833 383